${displayQuestion}
${feedbackButtons}
${htmlAnswer}
${videoTemplate}
${followUpLinks}
${htmlAnswer}
${videoTemplate}
${followUpLinks}
${feedbackButtons}
People also ask
Articles
${body}
${header}
${body}
${displayQuestion}
${feedbackButtons}
${htmlAnswer}
${followUpLinks}
How does the live chat process work step by step?
- When live chat is triggered, agents receive a notification and the chat appears in the Live Chat Inbox.
- Agents can review and accept or decline the chat.
- If accepted, the chat may be automatically accepted or the customer receives an invitation to chat.
- Once accepted, the conversation moves to active chats.
- Agents can type or use quick replies to communicate.
- When the conversation is complete, the chat is ended and resolution options are available.